About RMS
RMS is a leading global supplier of Business Process Outsourcing (BPO) and Recovery Services. Headquartered in Bethlehem Pennsylvania, and with operations throughout the United States, Canada, Mexico, India and Hong Kong, we provide our customers a continuum of services from electronic bill presentment through outsourcing, traditional collections, and bankruptcy services.
Experience
- Since 2001, an independent company totally dedicated to BPO and Recovery Services
- Over 165 years of experience; (prior to 2001, RMS was a division of D&B)
- A proven track record of delivering results for over 200 Fortune 1000 Companies
- Manage over 20,000 customers worldwide
Leading Edge Technology
- RMS is PCI Compliant (Visa and MasterCard) and is certified in SAS 70-Process, SAS 70-Technology (through AIGT), and ISO/IEC 27001:2005 (through AIGT)
- Web-based solutions and seamless integration with customer’s systems
- Automated routines for account interaction
- 24/7 Internet access for viewing account activity and generating customized reports
Process Expertise
- +3,000 Professional, highly trained associates worldwide
- Process 1.5 million claims annually accounting for over $1 billion dollars in 3rd party collections
- Strategic alliance with a national network of law firms for attorney collections
