Blended BPO Solution
- Reduce expenses by up to 40% as RMS’ significantly increases efficiency and cuts costs with our expertise, technology and global resources
- Improved results including generating 70% more cash and reducing write-offs by up to 50%
- Secure, U.S. based technology and data processing
Reference Materials
Blended US/Offshore BPO Solution
RMS’ unique Blended US/Offshore Solution provides U.S. based expertise, management and reporting while providing the cost benefit of offshore resources. With our blended approach you receive:
- Cost Savings - Up to 40% reduction in costs by using offshore resources
- Performance - U.S. based management is responsible for achieving objectives, defining strategies and tactics, and analyzing and reporting business results.
- Data Security - Technology resources are U.S. based and PCI compliant
Blended BPO Overview
While off-shoring has many advantages, and most focus on cost, there are also issues, such as quality control, loss of hands on oversight or lengthy travel time, and data security.
RMS’ unique Blended US/Offshore solution provides an optimal approach which maximizes the benefits and minimizes the risks. Features include:
- U.S. Management and Responsibility for Results – The outsourcing relationship is extensively managed by experienced U.S. based associates who will put together the account plan, training, and identify the optimal mix of resources. While gaining the cost savings of offshore associates you will only have to meet with your U.S. based management.
- Performance & Quality Control - The U.S. based managers are fully responsible for meeting objectives and often times will begin the work domestically, establishing performance benchmarks that RMS offshore resources will be measured against.
- Data Security & File Handling - Data file exchange is U.S. based meeting PCI compliant standards and requiring no additional effort by your IT resources.
- Task Management - Not all work is sent offshore. Situations requiring a U.S. based skill set, for example working with larger companies where extensive negotiations are required or staffing a dispute resolution team, remain U.S. based.
- Offshore Resources – RMS has six years experience operating in India, and runs a service center in Gurgoan, near Delhi. While offering a cost-savings option RMS India associates are also highly educated and enthusiastic team members.
- Productivity - Our performance driven culture is realized with double to triple the level of productivity of most internal departments. Using time zone differences to perform some functions, such as data entry and cash application, work continues around the clock!
RMS’ unique Blended US/Offshore Solution provides the best of both worlds: U.S. based processes, management, and technology and skilled low cost offshore resources.
