Business Process Outsourcing
- Significant cost reductions, up to 40%
- Enhanced performance, such as cash generation from reducing accounts receivables
- Avoid investments in technology and software licenses by deploying RMS technology and telephony resources
- Gain the knowledge and experience of a team dedicated to your account
Business Process Outsourcing Capabilities
RMS BPO Background
For over 20 years RMS BPO (Business Process Outsourcing) has provided servicing to over 200, Fortune 1000 companies.
RMS is by far the most experienced and trusted company providing outsourcing services, with a heritage stretching back over 165 years. Until 2001 RMS was a subsidiary of the Dun & Bradstreet Corporation.
Since 2001 RMS BPO has grown and opened new centers in Tucson, AZ, Pueblo, CO, Bethlehem, PA and Gurgoan, India; and provides servicing from offices in Canada, Mexico, Hong Kong, and through a global alliance with Intrum Justitia, Europe’s largest receivable management company.
BPO Capabilities Overview
Synergy Workstation
Productivity is significantly boosted from the deployment RMS’ proprietary Synergy Workstation, which provides:
- Workflow Management - Facilitates tracking, prioritizing, and reporting on at the associate as well as team level in order to maximize results
- Reporting - “Root Cause” analysis identifies potential process improvements as well as aging analysis down to the business segment or sales representative level.
Data Applications
- Business Reporting
- Working with client’s internal systems as well as most third party systems such as SAP, Oracle, and J.D. Edwards
- Data entry and manipulation
- Transaction processing
- General Ledger maintenance
Voice Applications
- Telephony - Call volume quantity and quality (wait time, drop rates) are optimally managed with Dialers, ACD (automated call distribution), AVRs (automated voice response) and automated call campaigns.
- Customer Service or CRM (Customer Relationship Management)
- Help Desk Support
