BPO Credit Card Chargeback

Companies (or merchants) accepting credit card payments will have customers request their credit card provider reverse the charge, thus creating a chargeback.

RMS provides a proven process to fight chargebacks and our expertise has been cited in articles by the Washington Post, Seattle Examiner, USA Today and Card & Payments magazine.

What We Do

RMS alleviates the need of managing, staffing, and training associates as well as keeping up with the ever-changing rules of card providers. Chargeback Outsource servicing includes:

• Experience - By servicing a wide range of clients we apply successful strategies and responses for one company to all companies, thus generating higher success rates
• Knowledge - RMS maintains relationships with the card providers and major payment processors, gaining insight for the best response strategies
• Technology - A secure, customized data warehouse and proven workflow processes
• Analytics - “Root Cause” reporting and analysis to identify issues and reduce chargeback ratios and penalties
• Global - U.S., Canada, Europe, Asia or anywhere in the world we can respond and recover

RMS is proud to partner with Cybersource in providing chargeback and e-payment solutions.