BPO Receivables Management

Accounts Receivables is the second largest asset for most companies and RMS has extensive experience turning A/R balances into cash in the bank. The outsourcing of the receivables function means RMS is calling in your company’s name; leveraging receivables focused technology, processes, and expertise that internal company resources do not possess.

What We Do

Your company will have a dedicated management and associate team focused on achieving your objectives while making contacts in your company’s name utilizing a proven process including:

  • Consultation - A review of your invoice to cash process is initiated to identify opportunity areas to enhance customer experience and AR performance. On a collaborative basis we work with you in understanding your market segments and establishing a treatment plan to attain your objectives
  • Technology - Productivity is significantly boosted from the deployment of:
    • Synergy™ - This advanced workflow tool facilitates tracking, prioritizing, and reporting on the portfolio in order to maximize results
    • Telephony- Call volume quantity and quality (wait time, drop rates) are optimally managed with Dialers, ACD (automated call distribution), AVRs (automated voice response) and automated call campaigns.
    • Reporting- Synergy provides “Root Cause” analysis identifying potential process improvements as well as aging analysis down to the business segment or sales representative level.
  • Results - Our performance driven culture is realized with double to triple the level of productivity of most internal A/R departments with our enhanced collection technologies, on-going associate training, cross trained associates and experience with multiple client platforms.
  • Cost Savings - RMS’ unique blended BPO solution option provides U.S. based management and technology with the optimal mix of global resources to significantly reduce costs