Dispute Resolution

At the core of many collections is the ability to successfully navigate and negotiate the myriad of objections commonplace in business.  With extensive experience, over many years and across multiple industries, our staff is trained and equipped to deal decisively with handling disputed accounts and invoice conditions.  Sometimes it is as simple as providing correct documentation with a clear explanation.  Other times it may involve rigorous reconciliation of multiple billing items over a specific time horizon.  In any case, the experience of the RMS staff coupled with appropriate skills, workflow technology and patience, produces consistent results for our customers.

As this bar graph demonstrates, with the right tools and support, disputes can be identified sooner and in this case resolved 34 days faster, unlocking valuable cash flow.  A professional approach that results in a review of factual data is the best means of achieving a resolution that expediently reconciles the issue(s) while not tarnishing or jeopardizing your relationship with the customer.

Types of Disputes

• Claims Already Paid
• Unapplied Cash
• Contract Cancelled
• Pricing
• Taxes
• Purchase Order Issues
• Duplicate Billings
• Returns
• Address Changes