1st Party Collections
Our 1st Party Collections are performed on your behalf and in the name of your company or business. To start, we will perform an upfront analysis of what is currently being done, leading to a proposal of what should be happening based on our over 165 years of experience and knowledge.
Revised workflow maps and collection processes, as well as dispute management matrices, are developed for approval by our clients that cover:
- Training
- Workflow/Collection Queue
- Portfolio Penetration
- Identify Root Cause
- Adjust Workflow
- Adjust Frequency of Outbound Calls or Letter Series
- Establishment of Audit Control Points
- Sarbanes-Oxley Compliance
- Proactive Audit Controls
- Daily Reconciliations
- Automated Variance Alerts
RMS 1st Party Collections
- Lower costs through efficient resource deployment and higher workflow throughput
- Improved results by pinpoint targeting of accounts requiring actions
- Increased productivity with use of automated system tools
- On-going improvements with analysis of reports provided for performance measurements of
- Productivity Reports
- Customer Service Reports
- Aging Reports
- Audit Reports
- Portfolio Reports
