Process Design
The Receivable Management Services Corporation (RMS) will work with you to review your current processes, policies, procedures, and systems to identify and target where workflow modifications would most improve your workflow efficiencies. Our Six Sigma trained team has the expertise to identify process opportunities in existing procedures or to design new processes in support of best-in-class accounts receivables. RMS provides:
- Over 18 years of experience integrating new BPO processes
- A broad range of experience covering the entire order-to-cash process for middle-market to Fortune 100 companies
- Numerous client recommendations and success stories as an industry leader and the ‘vendor of choice’ for businesses worldwide
RMS teams with you to establish an implementation strategy along with a process design that will work with your company’s structure and philosophies. Our process experts will fully document the workflow plan for you along with training plans, workflow queues, benchmarks for portfolio penetration, and audit control points.
Process Design
- Knowledge – Our vast industry specific experience allows the nuances of your business and customers to be incorporated directly into the processes
- Experience – Management team with an average of 8 years of process experience
- Certifications – SAS-70 Process, SAS-70 Technology, PCI Compliant, EU Safe Harbor, Commercial Collection Agency Association (CCAA)
- Technology – Structural knowledge and integration skills that allow RMS to work seamlessly within your systems
