Reporting and Analysis

To best understand your A/R processes; how they operate now, how you want them to operate, and how they need to be maintained, RMS provides a wide variety of detailed reports and reviews.  These can be produced on whatever time schedule best suits your business and needs, whether that is daily, weekly, monthly or quarterly.  Scheduled reviews with your expert RMS team utilize these analytical reports to keep your A/R processes running efficiently and effectively.

Productivity Reports

• Calls per Hour
• Calls per Collector
• Expedited Payments

Customer Service Reports

• Hold Times
• Abandonment Rates
• Root Cause Analysis
• Dispute Tracking

Aging Reports

These provide several views of how the portfolio is segmented.  Most reports use requirements set by the operations manager and can be customized based on the parameters of your aging breakdown.  Others will utilize a standard aging using traditional thirty day increments.  These reports will have a notation in the description. 

• Analysis
• Case
• Inventory
• Queue
• Root Cause Analysis
• Score

Audit Reports

The audit reports assist in reconciling and identifying accounts that may have inaccuracies.  They also provide listing and summaries of active and inactive accounts as well as overviews that are designed to help management reconcile the portfolio. 

• Associate
• Feedback
• Inventory
• Queue

Portfolio Reports

These reports assist management in reviewing different portions of the portfolio or the portfolio in its entirety.  The portfolio section of reporting is the largest section and contains several subcategories to assist in the review of the reporting options.

• Analysis
• Collection Results
• Delinquency
• Dialer
• Inventory
• Queue
• Root Cause Analysis