The foundation of our Workflow Management is to streamline the steps involved to maximize efficiency while balancing this against achieving best-in-class effectiveness for the process or task. To do this you need a blend of superior customer service supported by technology resources. To this end, our The Receivable Management Services Corporation (RMS) associates receive extensive training that includes expertise in utilizing Synergy™; our proprietary software that allows collection, resolution, and customer relationship management. Synergy provides:
- Lower costs and less resources required
- Pinpoint targeting of accounts requiring action, significantly boosting results
- Automation tools for increasing productivity and resolving accounts
- Management reports providing account, portfolio, and associate performance management
- Generating insight on a wide range of issues; financial, service, sales, products, etc.