Credit Card Chargeback Services
All companies (or merchants) accepting credit card payments experience ‘chargebacks’; the holding of payments by the credit card provider due to a customer’s inquiry or problem. The Receivable Management Services Corporation (RMS) provides two different services designed to help you improve your recoveries, and cash flow, from these chargebacks.
RMS can receive and respond to all your chargeback notices received from the credit card processors. Utilizing our knowledge, expertise, technology and analytics, we offer an end-to-end solution including optional on-shore/off-shore processing, with corresponding scalability and pricing options.
- PCI compliant processes keep your data secure
- A proven process already generating results for the largest e-commerce and global companies
- Reversal and recovery results exceeding industry averages
We also provide process consulting whereby an RMS Credit Card Chargeback Process Expert will thoroughly document the entire existing process your company uses. After a detailed review, you will then be provided with a comprehensive list of recommended changes aimed at increasing your chargeback recoveries and optimizing your cash flow.
Through our membership and involvement with top industry associations, RMS has well established relationships with the key card providers and critical eCommerce fraud and chargeback resources. This positioning places RMS at the cutting edge of integrated global chargeback solutions. Additionally, RMS’ expansive portfolio of Tier 1 Merchants, allows us to be in an influential position in regard to payments industry decisions on chargebacks regulations.