Fraud Review Services

Pre-transaction fraud screening is the verification of transactions by using a “triangulation methodology”.  This is a process whereby an electronic transaction is reviewed for legitimacy through a 3 point triangle of checkpoints.   The verification, or lack thereof, will then result in either the release or cancellation of the order with the merchant

Post-transaction fraud screening includes the review of chargeback records deemed fraudulent by the banks to verify true fraud verse ‘friendly’ fraud (unintentional errors or charges).   Customer relationships are important to everyone’s business, so determining and documenting the facts prior to contacting someone about a possibly fraudulent transaction, is critical to good business relationships.

• By utilizing our advanced telephony and software systems, RMS can meet aggressive SLA’s so that your order fulfillment process is minimally impacted
• Our understanding of the industry nuances involved in telephone and internet orders allows us to more rapidly and efficiently process fraud investigations
• RMS’ advanced technology allows us to fluidly integrate with merchant’s internal systems to maximize data sharing and retrieval