Direct Bill Process: Insurance Services

The DBP enables RMS to work with your insured prior to their policy being cancelled. Utilizing a reverse Interactive Voice Response (IVR) system, thousands of your insured can be contacted so they can simply and easily resolve their accounts and be retained as policy holders. Gain better relations with your customers by never having to begin the cancellation process while enjoying a significant increase in account retention.

This process significantly eliminates or reduces printing and postage costs, manpower overheads and time lost due to the mailing process.  Online, phone activated payments can also be established to directly link into your systems utilizing our highest security processes.

Benefits: Get payments sooner Address issues prior to costs being incurred on DNOC processing and reinstatements Maximizes resources, minimizes manpower needs Provides inbound respondents with an immediate response Avoids negative customer reactions to cancellations while improving policy holder   communications Maintains superior Agent-to-Insured relationships and communications