RMS Collection Services

RMS is the leading collection agency of delinquent commercial claims in the world. By utilizing RMS Collection Services, you get the expertise and knowledge of RMS working on your behalf to collect on the debts owed you. RMS Collectors take the time to review, understand, explain and work with the debtor so that they can generate the maximum payments, while also being highly respectful of your working relationship with this customer. A dedicated RMS Associate, one trained in the terminology, processes and contract language of your industry, will be assigned to work on your team and behalf.

  • Technology utilized at our collector workstations include:
    1. Dialers
    2. ACD (Automated Call Distribution)
    3. IVR (Integrated Voice Response)
    4. Seamless file exchange with customer systems
  • RMS offers skip-tracing should accounts be found with non-working phone numbers
  • Reporting to the D&B or Experian credit files (at your option)
  • Customer service support unique to RMS
  • Custom and standard reports that communicate your required performance in a timely manner via web or mail