International Collections

Doing business within the borders of a country outside your own, or that crosses borders, requires a detailed understanding of languages, customs and laws. RMS maintains offices, and business relationships, around the world to utilize both people and skills within the geographic areas which we service. We are licensed and/or bonded to do business in every international location in which we do business, and maintain a full-time licensing staff including attorneys, paralegals and support personnel, to continually insure our compliances with international laws and practices.

 

What We Do

RMS offers global recovery services based on our over 165 years of business. We have extensive experience collecting in every corner of the world, providing you with one resource and the necessary expertise for international servicing. Our customers have on-line access 24/7 to file a claim, gather information on their accounts and review an accounts status. Some of the services we provide internationally include:

Runner Services

Payments require the timely and insured delivery of invoices and notices to your customers. In countries where the mail services may not be reliable, or where the date of delivery is stringent, RMS provides runner services to provide guaranteed deliveries exactly when its required.

Collection Letters

RMS DebtAlert® Letters are a proven, low-cost method of generating payments that consists of a series of 3 letters, each escalating the urgency of the debt. Information you supply on individual billing items can be included in your letters to facilitate cash applications of payments in companies where multiple transactions by a single account are the norm.

Telephone Collections

RMS offers you the option of having your collections worked in the name of your own company (1st Party) or under the name of RMS (3rd Party), and you can also seamlessly escalate the process from one to the other. Whichever you choose, we assign a dedicated associate who is educated in the terminology, processes and contract language of the industry and country, to work on the team and improve the collection of non- or late payments.

Attorney Services

With RMS, you have the option and control to move your collections through a logical, effective progression of requests and ultimately select from non-litigation (no legal repercussions mentioned) or pre-litigation (warning of a suit being filing) letters/contact up to litigation. We contract and work directly with appropriate legal representation within the country, or countries, involved to insure both efficient and effective services.